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: The research highlights how digital platforms create value through complex interactions between technology, governance, and worker experiences.

: The authors argue for a collaborative approach between AI systems and platform workers to restore lost trust. 122369

💡 : If you are researching this for a project on the gig economy, focus on the "Service Quality" and "Algorithmic Control" themes, as these are the primary points of tension for modern platform labor. : The research highlights how digital platforms create

: Workers often face "institutional precarities," including vague rules, lack of employment protection, and insufficient support. " including vague rules