Once I know this, I can tell you exactly which step to take.
If the file shows a brand like "isom," use mp4box to change the brand to mp42 . To make this guide better, please tell me:
If the file isn't playing or importing, it is likely that the codec inside the MP4 container is unsupported, not the MP4 file itself. 5 6251481326331890651 mp4
Use a tool like Handbrake to re-encode the file to a standard H.264 format, which increases compatibility.
If using Premiere Pro, go to Preferences > Media Cache and delete all cache files. Once I know this, I can tell you exactly which step to take
What or symptom (e.g., green screen, no audio) are you seeing?
Are you trying to (e.g., in Premiere Pro) or just play the video? Use a tool like Handbrake to re-encode the
In Windows, enable file name extensions and rename the file extension from .mp4 to .mts .