: Some of the best promotional prices at Best Buy require you to be on specific high-tier plans, such as Unlimited Ultimate .

: Speak with the Best Buy Mobile Manager to ensure their system has sent the cancellation request to Verizon’s retail support line. Important Considerations

: Best Buy allows you to compare Verizon deals side-by-side with other carriers and provides access to a wider variety of unlocked phones that may still be compatible with your Verizon line. Troubleshooting "Stuck" Upgrades

: Ask for the "Tier 2 Back Office" team to clear "backend provisioning flags" or "cancel stuck pending upgrades".