Buyer Protection Policy Ebay Apr 2026

: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention.

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers buyer protection policy ebay

: The product you received is broken, damaged, or fundamentally different from the photos and description in the listing. : eBay requires you to try and resolve

: Large-scale purchases like real estate, motor vehicles, and services are generally not covered under the standard Money Back Guarantee. buyer protection policy ebay

: eBay's automated bots often close "Item Not Received" cases instantly if tracking shows delivery to the correct city.