Experts at CNBC suggest using redirection: "You seem frustrated. Is something wrong?" to shift the focus from their behavior to their internal state [8].
: In business, discourtesy is frequently viewed as a sign of insecurity or lack of professionalism [26, 27]. How to Respond Properly discourtesy
When faced with discourtesy, the goal is to "remain calm, kind, and human" without sacrificing your dignity [23]. Use these strategies to address it: Experts at CNBC suggest using redirection: "You seem
If someone is being discourteous to avoid making a decision (e.g., in a business setting), you can use the "take away": "It seems this might not be the right fit for you right now." This often prompts the person to reassess their behavior to regain control [20]. How to Respond Properly When faced with discourtesy,
: Experts like A.G. Gardiner note that bad manners can be infectious; one person's rudeness often triggers a defensive, rude response in another [22].
