Forever 21 Buy Online Return In Store Info

Pack your items securely and drop them off at the designated carrier. Key Return Policies

Enter your order number and email address in the portal.

As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders forever 21 buy online return in store

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.

Items must be sent back within 30 days of receipt to qualify for a refund. Pack your items securely and drop them off

Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. All items bought through the Forever 21 website

Returned items must be unwashed, unworn, and undamaged with all original tags attached.