“I used to be a very loyal customer but their standards have deteriorated rapidly... Now it's a points based system that is...” Trustpilot

: Unlike some platforms, Hotels.com ensures authenticity by only allowing guests who have completed a stay to leave reviews.

: Users loved the simplicity of earning a free night credit for every 10 nights stayed.

: The platform is highly regarded for its user-friendly UI and seamless mobile-friendly design , making the search and booking process straightforward even for novice travelers.

: Many long-term loyalists feel the value of their rewards has decreased significantly, with some reporting frustration over expiring credits and lower overall returns on their stays. Common Praise and Complaints