If you use variations (e.g., Small vs. Large), ensure the "Item Name" is filled out at the top level, as Square sometimes defaults to the variation name only if the main title is missing.
When running a business through Square, your Dashboard serves as the brain of your operation. However, merchants occasionally encounter a frustrating glitch: items or "custom amounts" that appear on the mobile Square Point of Sale (POS) app but fail to show up in the web-based reports or vice versa. Common Causes for Display Issues IMG_6490.jpg
The most frequent culprit is a simple delay in synchronization between your mobile device and Square’s servers. If you use variations (e
Instead of typing a name into the "Custom" field for every sale, add frequently sold products to your Item Library via the Square Item Editor . This ensures the name is hard-coded into every receipt and report. This ensures the name is hard-coded into every
Items created as "Custom Amounts" during a sale are often categorized differently in reports and may not show the specific "item name" you typed at the time of the transaction.
Older data stored on your tablet or phone can prevent the most recent updates from the Dashboard from appearing. How to Ensure Items Show Up Correctly