IT roles are typically divided into levels, specializing by expertise and depth of problem:
Setting up new devices and software, often using imaging tools to deploy 30+ machines at once. it support
Handles more complex issues that cannot be resolved by Level 1, such as in-depth OS troubleshooting, hardware repair (replacing hard drives/RAM), and application support. IT roles are typically divided into levels, specializing
Addressing hardware, software, and network issues. such as in-depth OS troubleshooting
The first point of contact, handling frequent issues like password resets, email errors (e.g., Outlook troubleshooting), and basic connectivity problems.
