: Some users on Trustpilot have reported delays in shipping and a lack of clear order tracking for online purchases.
: This is a major pain point. Several BBB reviewers report difficulty returning online orders in-store, sometimes being limited to store credit even when they have a original receipt. j.c. penney
: Customers have criticized later opening times (e.g., 11:00 AM) at some locations, which can be inconvenient for morning shoppers. Service Centers (Salons & Portrait Studios) : Some users on Trustpilot have reported delays
: While many families have long-standing traditions with JCPenney Portrait Studios, newer reviews on Facebook groups suggest that the salon experience can be hit-or-miss, with some customers citing scheduling issues and inconsistent results. Employee Perspective : Customers have criticized later opening times (e
: The store is known for frequent sales and coupons. However, some customers have expressed frustration over "Fair and Square" pricing shifts in the past, with many Consumer Affairs reviewers explicitly asking for a return to more visible, traditional discount structures.