Don’t assume you know anything; ask questions to uncover the client's reality.
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation
If you're stuck, be honest with the client and figure it out together. Key Takeaway
This is the baseline for every interaction.
Use mistakes (yours or the client’s) as learning moments.
Every move should be based on what is happening now .
The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").