Skills For Communicating With Patients -

Ask the patient to explain the plan back to you in their own words. "Just to make sure we're on the same page, how will you take this medicine when you get home?" 4. Non-Verbal Communication

Acknowledge their feelings as legitimate. "It’s completely normal to feel worried about this procedure." 3. Verbal Clarity and "Plain Language" Medical jargon can be a major barrier to understanding. Skills for communicating with patients

Ask about their preferences or beliefs regarding treatment. "Are there any cultural or religious practices I should be aware of while planning your care?" 6. Managing Difficult Conversations Ask the patient to explain the plan back

This is the foundation of patient-centered care. It involves giving your full attention and showing the patient they are being heard. "It’s completely normal to feel worried about this

Respect the patient’s personal space while remaining accessible. Tone of Voice: Keep your voice calm, steady, and warm. 5. Cultural Competence and Humility

Empathy is the ability to understand and share the feelings of another. It helps de-escalate anxiety and builds rapport.

S it squarely, O pen posture, L ean in, E ye contact, R elaxed.